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Fb997 FAQ — all your questions answered, right here

From registration to withdrawals, games to bonuses — everything you need to know about fb997, all in one place. Check here before reaching out to support.

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Using fb997 may raise a lot of questions — especially if this is your first time on an online gaming platform. This FAQ page is designed to give you clear, straightforward answers to all of them.

Below you'll find answers to the most common fb997 questions, organized into six main categories. Use the menu on the left to jump directly to the section you need.

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Account 6 Questions

To register on fb997, you will need: an active email address, a Bangladeshi mobile number, your real name, and date of birth. You must be at least 18 years old. The entire process takes just 2 minutes.

No. Under fb997's policy, each individual may only hold one account. Creating multiple accounts will result in all accounts being permanently closed, and any accumulated balance may be forfeited.

First, check your spam or junk folder. If it's not there, use the "Resend" option on the fb997 registration page. If you still don't receive it, contact support.

After logging in, go to Account Settings and change your password under the "Security" section. If you've forgotten your current password, use the "Forgot Password?" link on the login page.

To change your name or date of birth, contact support and provide a copy of your national ID. Once your details have been verified, they cannot be changed easily.

Yes. Through fb997's responsible gaming settings, you can temporarily suspend your account (cooling-off) or permanently close it (self-exclusion) at any time. For more details, Responsible Gaming Visit the page.

Deposit 6 Questions

fb997 supports deposits via mobile banking, bank transfer, and approved digital wallets. Detailed instructions for each method are available On the Deposit page Available.

The minimum deposit on fb997 is BDT 100. Limits may vary by method — visit the Deposit page for the latest information.

In most cases, deposits are credited to your fb997 account within 5–15 minutes. Some bank transfers may take up to 1–2 hours. If your deposit hasn't arrived within 3 hours, please contact support.

fb997 does not charge any deposit fees. However, your mobile banking provider or bank may apply a transfer fee — this is a charge set by the respective service, not by fb997.

Yes. In the responsible gaming settings, you can set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

No. All deposits must be made from a payment account registered in your own name. Third-party payments are not accepted and may result in account suspension.

Withdrawal 6 Questions

Log in to your account → go to the "Withdrawal" section → select your payment method and amount → submit your request. If your identity is already verified, processing typically takes 1–24 hours.

The minimum withdrawal on fb997 is BDT 500. Limits may vary by method. Visit the Deposit & Withdrawal page for maximum limit details.

Yes. Identity verification (KYC) is mandatory before your first withdrawal. Submit a copy of your national ID or passport, and verification is typically completed within 24 hours.

Mobile banking withdrawals typically take 1–6 hours; bank transfers take 3–24 hours. Processing may take a little longer on weekends and outside standard banking hours.

Cancellation may be possible while a withdrawal is still "Pending". Once it is "Approved" or "Sent", it can no longer be cancelled. Contact support as soon as possible.

To withdraw bonus funds, you must first meet the applicable wagering requirements. Terms vary by bonus — for details, Terms and Conditions Visit the page.

Bonus 6 Questions

fb997 offers: a welcome bonus (on your first deposit), reload bonuses (on subsequent deposits), cashback offers, free spins, and regular promotional offers. VIP members receive additional exclusive benefits.

The welcome bonus is automatically credited to your account upon making your first deposit after registration. No separate code or application is required.

Wagering means you must place bets totalling a specified amount before your bonus can be withdrawn. For example: a BDT 100 bonus with a 10x wagering requirement means you need to wager BDT 1000 before the bonus becomes withdrawable.

Yes. If you enter a valid referral code during registration, both parties receive a bonus. Referral codes can only be applied at the time of registration — they cannot be added afterwards.

Yes. If you'd prefer not to accept a bonus, you can decline it from Account Settings. However, if you opt out after already accepting a bonus, the associated balance will be forfeited.

Bonus validity varies — typically between 7 and 30 days. If the wagering requirements are not met within that period, both the bonus and any winnings from it will be forfeited.

Games 6 Questions

fb997 offers slots, Live Casino (baccarat, blackjack, roulette), Sports Betting (cricket, football, tennis), fishing games, and much more.

Yes. Most slots and casino games can be played for free in demo mode — no deposit required. To win real money, you'll need to switch to real money mode and make a deposit.

Yes. All games on fb997 are RNG (Random Number Generator) certified, meaning every outcome is completely random and unbiased — with no predetermined results.

Yes. fb997 is fully mobile-optimized. All games run smoothly on both the website and the Android and iOS apps. To download the app, Download Page View.

Yes. fb997's Live Casino lets you play against real dealers via live video stream. A wide range of live table games — including Baccarat, Blackjack, and Roulette — are available 24/7.

Refresh your browser or restart the app, then check your internet connection. If a game disconnects mid-session, your balance is protected — simply log back in to resume your session.

Security 6 Questions

fb997 uses 256-bit SSL encryption. Your personal information, payment data, and gaming history are fully encrypted and never shared with third parties.

Go to Account Settings → Security → and enable "Two-Factor Authentication". An OTP will be sent to your mobile every time you log in from a new device.

Change your password immediately and notify fb997 support. Log out of all active sessions from Account Settings. If needed, you can request a temporary account lock.

No, never. No fb997 staff member will ever ask for your password, OTP, or payment PIN. If anyone contacts you requesting this information, it is a scam — report it to support immediately.

Our complete Privacy Policy on that page. It provides a full explanation of how your information is collected, stored, and used.

Yes. Contact support immediately — we will place a temporary lock on your account and launch an investigation. If unauthorized access is confirmed, appropriate action will be taken.
Why fb997

Why Choose fb997

Fb997 is trusted by millions of Bangladeshi gamers — here's why.

Fast & Reliable

Fb997 servers guarantee 99.9% uptime — no more worrying about disconnections mid-game.

100% Secure

Your personal data and funds are protected with SSL encryption, two-factor authentication (2FA), and regular security audits.

24/7 Bengali Support

Whatever the issue, our Bengali-speaking support team is available 24/7 — via live chat and email.

1000+ Games

From slots to Live Casino, Sports Betting to fishing games — all in one account.

Mobile-Friendly

Get the full experience on any device — Android and iOS apps or your mobile browser.

Responsible Gaming

All responsible gaming tools — including deposit limits, self-exclusion, and reality checks — are available free of charge.

More Help

Didn't find your answer?

We have tried to cover the most common questions on the fb997 FAQ page. If you still can't find the answer you're looking for, our support team is always here to help.

Our Bangla-speaking support agents are available 24 hours a day, around the clock. Live chat responses typically arrive within 2 minutes.

Live Chat

For the fastest assistance, use Live Chat.

Chat With Us

Email Support

For complex issues, reach out to us by email.

[email protected]

Terms & Conditions

Read on for full terms and conditions.

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